Customized Airline Program Division

Crewoutfitters Uniforms

FREQUENTLY ASKED QUESTIONS

 

Q: I am a member of an airline listed but cannot access the correct site or cannot login to my site. What do I do?
A: Please ensure you do not have a pop-up blocker blocking "shopcrewoutfitters.com".  When you click the name of the appropriate airline, a new window (pop-up) is created to take you to that site.
Q: I have a password for this site but it is not working, can I just have it emailed to me?
A: A: Yes, IF you have your email address in your contact information. If you have not yet filled in that information we have no way to email you your password information! To have the password emailed to you simply click anywhere in this sentence and it will take you to the lost password recovery page.
Q: I have used the password recovery page but have not received my password recovery email, what do I do now?
A: A: It is possible that the Recover Password email was caught in your Spam or Junk email quarantine. Most times when a customer cannot find this email, they later find it in their SPAM/JUNK email quarantine. You can add shopcrewoutfitters.com to your Trusted Domains/ White List and reduce the chances of of your SPAM/JUNK email filter catching this email.
Q: I still cannot get to my site or log in! With whom can I speak to resolve this?

A: Crew Outfitters is ready to support you with friendly Customer Service representatives by phone and email.

Phone: 817-283-0468

817-354-4051

817-283-0415

Email:   Crew Outfitters Sales

Q: My Credit Card was declined! Why could that have happened? What Can I do about it?
A:There are many reasons a credit card can be declined. www.shopcrewoutfitters.com utilizes authorize.net to authorize its credit cards and we utilize the Address Verification System (AVS) to keep our customers' credit cards safe AVS compares your credit card data and billing address to what your bank has listed for you. If this first step fails, you will receive a "decline". To resolve this, ensure that you are using the MAILING address listed by the bank who issued the credit card you are using. If that is correct, the next step is balance. Ensure the card you are using has enough space. Debit card authoirzation criteria vary from bank to bank, so check with your banking institution if you are using a debit card and receiving a decline. If you have checked all of these points and are still receiving a declined message, please contact us directly. We'll be happy to find a way to accept your transaction.